All WOBI Apps are published in their Complete version, so attendees can use them to find information about the agenda and speakers’ biographies, to send their feedback to the organization and also to interact with fellow attendees through private messages or on the comment wall. “One of the options that our attendees like the most is the ability to send questions to the speakers through the App,” says Ilaria. She believes that, like this, “attendees feel involved during the presentations and can take part directly.”
Ilaria makes a very positive assessment of their experience with evenTwo applications: “It represents a very simple and direct way of interacting with each one of our attendees”, she says. “Every year we receive very good feedback regarding its usefulness and usability during the event.” That same simplicity is appreciated when managing the App: “The backend is very intuitive; it’s easy to upload content and make modifications.” Ilaria also highlights that both the statistics provided by the Apps use and the satisfaction survey results help them improve.
Finally, at WOBI they claim to be “very satisfied” with the customer service provided by evenTwo professionals from the moment of an App creation: “We only need to fill out a form and, in a very short time, they make sure to have everything ready and available” . In addition, she underlines the proactivity and availability of the team: “Having this pace and professionalism is critical for WOBI, because we must be able to always react quickly to any unforeseen circumstances”.
To sum up, Ilaria states that so far the experience has been very good and hopes to carry on with the path that began three years ago, exploring also new ways to improve the experience of their attendees. “evenTwo is a valuable ally for us“, she concludes.